Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
convenient location
spacious rooms
construction noise
inefficient service
8.0/10
Great
Rooms
8.0
Location
8.4
Service
8.8
Dining
7.7
Guest reviews
8.0/10
based on 12 reviews
4/5
based on 1640 reviews
8.1
8.1/10 based on 3562 reviews
#135 of 393 hotels in Vienna based on Tripadvisor
Matthew
United Kingdom,
May
2024
8.6/10
I had a fantastic stay at the hotel! The rooms were spacious and very comfortable, offering an amazing view of the main street. They were clean, quiet, and provided a cozy space to relax. The service was incredibly helpful and cheerful, making me feel warmly welcomed throughout my stay. The location was very central, making it convenient to explore the main sights and easily access transportation options. The dining experience was diverse, offering a range of well-prepared dishes. Overall, a great value for the price paid.
Rooms
9.0
The rooms were spacious and very comfortable, with an amazing view of the main street.
Service
9.0
The service was incredibly helpful and cheerful, making my stay even more enjoyable.
Location
9.0
The location was very central, allowing me to easily reach main sights and transportation options.
Dining
8.0
The dining experience was diverse, offering a variety of well-prepared dishes.
Facilities
8.0
The facilities were well-equipped and provided everything I needed for a comfortable stay.
Brenda
United States,
March
2024
7.8/10
My stay at the hotel was overall pleasant. The rooms were clean and comfortable, though some areas could use renovations like the old furniture and faulty heating system. The service was exceptional with accommodating staff, and the location was convenient, especially for easy access to the city center. While the dining experience had its ups and downs, the facilities were satisfactory and added to the overall experience.
Rooms
7.0
The room, a classic twin room, was comfortable and clean with basic amenities like a coffee maker and a small fridge. It served its purpose during our 4-night stay, despite needing some renovations.
Service
9.0
The service was outstanding. The staff was professional, friendly, and accommodating, making sure all our needs were met.
Location
8.0
The location was quite convenient, just a short distance to the city center and near a major train station with quick connections.
Dining
7.0
The dining experience had its highs and lows. While the breakfast options were plentiful and varied, the timing of the refreshments could be improved to enhance the overall experience.
Facilities
8.0
The facilities offered were sufficient for our needs during the stay. Overall, they contributed to a comfortable experience.
John
United Kingdom,
March
2024
8.2/10
The hotel offers a cozy and clean stay, perfect for exploring the historic district. However, the dining experience could be more organized. The location is ideal for easy access to transportation hubs and eateries.
Rooms
8.0
My room was basic but very cozy, clean, and spacious. It provided a comfortable stay.
Service
9.0
The staff at the reception desk were accommodating and helpful. They even arranged a new room promptly when there was an issue with the air conditioning.
Location
9.0
The hotel's location is amazing, close to the main transport hub with convenient access to supermarkets and eateries in the historic district.
Dining
7.0
While dining options were adequate, there was a bit of disorganization in seating arrangements. Meals were satisfying despite minor inconveniences.
Facilities
The hotel offers essential facilities to ensure a comfortable stay.
Robert
United Kingdom,
January
2024
8.2/10
I had a lovely stay at the hotel! The rooms, while compact, provided more than enough space with a comfy bed and a convenient desk for working. The service was exceptional, especially when we arrived at 1:00 in the morning. The location was beautiful, full of cafes and restaurants, and very close to major attractions. The dining experience was above average, and I thoroughly enjoyed my time there.
Rooms
8.0
The room was very spacious and had everything I could need.
Service
9.0
The staff were very helpful and efficient, giving recognition to each guest. They were great at solving problems and meeting our demands.
Location
9.0
The hotel is conveniently located, only 150m away from one of the biggest train stations with quick connections. It's close to a nice restaurant and pub, making it a delightful stay.
Dining
7.0
The dining experience was typical European and very good.
Facilities
8.0
The facilities were above average, offering everything needed for a comfortable stay.
Paul
United States,
January
2024
8.0/10
The hotel is ideally located, close to the train station with easy access to the center of Vienna and nearby attractions. The rooms in the privilege part of the hotel offer a cozy setup with a sofa and chair. The service is exceptional, with helpful staff although a minor oversight. The dining experience is enjoyable with excellent restaurant meals. However, the breakfast area can feel a bit crowded. Overall, a pleasant stay with a few minor drawbacks.
Rooms
8.0
The rooms in the privilege part of the hotel are well-equipped, providing an electric kettle. Cozy setup with a sofa and chair.
Service
9.0
The staff at the reception and check-out were exceptionally helpful despite a minor issue with my room number on the card. Apologetic and promising compensation for the inconvenience.
Location
9.0
The location is convenient, with easy navigation to and from the hotel. Close to mini shops, cafes, and restaurants, and just a short walk to the metro station.
Dining
7.0
Both desk and breakfast meals were enjoyable, with excellent offerings. The breakfast area may feel a bit cramped, though.
Facilities
7.0
Robert
United States,
November
2023
6.8/10
I had a mixed experience at this hotel. The rooms were spacious and quiet with good water pressure in the shower, but they need a mirror and ironing facilities. The location was convenient with several restaurants around and close to a train and metro station, but the proximity to a construction site was bothersome during my stay.
Rooms
8.0
The rooms were spacious and quiet, and the shower had good water pressure.
Service
7.0
The service was varied in efficiency, but the staff were incredibly helpful and cheerful.
Location
6.0
The location was good with several restaurants nearby and close to public transportation, but the construction noise was a downside.
Dining
6.0
The dining experience was a bit disappointing as the starters were not replenished promptly.
Facilities
7.0
The hotel facilities were decent overall.
convenient location
construction noise
Andrew
United Kingdom,
October
2023
8.6/10
The hotel is in a peaceful location, very close to the Wien Mitte station and offers excellent service and dining options. However, the staff is friendly and helpful, enhancing the overall experience at the hotel.
Rooms
8.0
The rooms were spacious, but the arched ceilings may be challenging for taller guests.
Service
9.0
The staff was very helpful and friendly throughout my stay.
Location
9.0
The hotel's location is excellent, very close to Wien Mitte station and offers easy access to transportation.
Dining
9.0
The dining experience was excellent with a wide variety of options and a chef available to make custom orders.
Facilities
8.0
The hotel offers a range of facilities, including dry cleaning, housekeeping, and tours/ticket assistance.
John
United States,
September
2023
9.0/10
Staying at this hotel was like stepping back in time, giving me a charming Vienna vibe in quiet and spacious rooms away from the street noise. The cozy ambiance was lovely, even though the rooms were on the smaller side.
Rooms
8.0
The rooms are quite reminiscent of a by-gone era and give you the Vienna vibe. They are quiet and spacious, away from the street and really quiet, and charming but small.
Service
9.0
The service was friendly and helpful, making sure all vacationers were satisfied.
Location
10.0
The location was excellent, just outside the old town within walking distance to the subway station and main train station, offering great accessibility to major attractions and transportation hubs.
Dining
9.0
The dining experience exceeded my expectations with a nice array of beverages and delicious meals made to order.
Facilities
9.0
The facilities were beyond my expectations, providing everything needed for a comfortable stay.
Edward
United States,
August
2023
8.0/10
The hotel had lovely and spacious rooms, which was just what I needed after a long haul flight. However, the rooms were a little on the small side and lacked a mirror and ironing facilities. The service was professional and efficient, and the location was very good, close to the main train station, albeit a challenging walk with big luggage. The dining experience was excellent despite some minor disappointments. Overall, a comfortable stay with a few minor room inconveniences.
Rooms
8.0
The room was comfortable, spacious, and quiet.
Service
9.0
The service was accommodating and helpful with various requests.
Location
7.0
The location was very good, close to the main train station and a 15-minute walk to Vienna center.
Dining
8.0
The dining experience was enjoyable, with a chef available to make personalized dishes.
Facilities
8.0
The hotel offered various services such as dry cleaning, laundry, and tours/ticket assistance.
David
United States,
July
2023
7.8/10
My stay at the hotel was a mix of positives and negatives. The rooms, despite being very small due to the sloped roof, had a spacious feel with a small entrance hall, almost like a suite. The service was exceptional with helpful and efficient staff, although the location, while professional and efficient, had a bit of inconvenience with the entrance in an alley. The dining experience was delicious but on the expensive side. The facilities overall were satisfactory.
Rooms
8.0
The rooms were surprisingly spacious, almost feeling like a suite despite the sloped roof.
Service
9.0
The staff was extremely helpful and efficient, going the extra mile to address any issues or requests. I appreciated the multilingual support.
Location
7.0
The hotel's location was professional and efficient, being only 150m away from a major train station with quick connections. However, the entrance being in an alley not accessible by cabs was a minor inconvenience.
Dining
7.0
The dining experience was very delicious, though the prices were on the higher side. The organic section was a nice touch.
Facilities
8.0
The hotel had a range of facilities that met my needs during the stay.
Stephen
United Kingdom,
June
2023
8.4/10
The hotel is in a superb location, very convenient to the train station for the airport and within walking distance of the city center. The rooms felt very new and clean, with a spacious bathroom and tub, but there were minor inconveniences like low-placed power outlets and arched ceilings that were not clearly shown. The service was friendly and helpful, with a special effort to support charities. The dining experience offered a varied, high-quality spread. Overall, a great value for the location.
Rooms
8.0
The rooms felt very new and clean, with a spacious bathroom and tub. However, there were minor inconveniences like low-placed power outlets and arched ceilings that were not clearly shown.
Service
9.0
The service was friendly and quite helpful, with a special effort to support charities.
Location
9.0
The location is superb, with convenient access to the train station for the airport and within walking distance of the city center. Many cafes and restaurants surround the area.
Dining
9.0
The dining experience offered a varied and high-quality spread of food.
Facilities
7.0
The hotel offered various facilities such as dry cleaning, housekeeping, and laundry services.
Charles
United Kingdom,
May
2023
8.6/10
My stay at the hotel was fantastic overall! The rooms were spacious and very well-equipped, with separate double bedrooms and a single bed in the seating area. The rooms also provided toiletries and coffee making facilities, which was a nice touch.
Rooms
8.0
The rooms are big and very well equipped, with separate bedrooms and a single bed in the seating area. The shower was a bit small.
Service
9.0
The service was excellent. The staff was friendly and helpful, assisting with taxi bookings and day trip planning. However, there was a suggestion to opt out of daily towel and bedding changes for charity donations.
Location
9.0
The location was superb, just outside the old town and near excellent transportation links. It was convenient being close to both the subway station and the main train station for easy access to the airport and city center.
Dining
8.0
The dining experience was top-notch with a variety of breakfast options, although it might be a bit pricey. The spread included cereal, fruit, cold cuts, cheeses, bread, juices, and yogurts.
Facilities
9.0
The hotel had great facilities, including dry cleaning, housekeeping, shops, laundry services, welcome drink, tours/ticket assistance, and happy hour.
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